REFUNDS, CANCELLATIONS and MISSED CLASSES 
Following booking, MK Health Hub are under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire block. 
 
If the block is being paid for by someone other than yourself, you are responsible for informing that person of our payment and cancellation policies. 
 
Studio Classes - We regret that we are unable to offer “Catch up classes” for missed sessions. 
 
Studio Closure due to Government Lockdowns 
Should in Hub Face to Face classes be forced to be put on HOLD due to government restrictions (eg Lockdowns / Covid-19) your block of classes that you have paid for will be "Banked".  These can either be transferred to on-line classes (at the same rate - should there be a difference in price then no credit can be offered) or banked until the government restrictions have been eased and studio face to face classes can be resumed.  MK Health Hub are under no obligation to refund you.  Your "Banked" sessions will start with immediate effect once face to face classes open again.  MK Health Hub are not able to refund or roll your payments over to future blocks if you choose not to return to face to face classes. 
 
MEDICAL CONDITIONS 
It is the client’s responsibility to inform MK Health Hub of any existing medical conditions (ensuring to complete the pre-exercise screening form) prior to taking part in your Class. You agree to inform MK Health Hub of any medical or personal changes via E-mail, including pregnancy, surgery etc as soon as you are aware of them. All information will be kept strictly confidential. 
 
ILLNESS 
Should you develop any known or suspected medical condition (including Covid-19 symptoms) please consult your doctor and DO NOT attend your face to face class. All information received is treated in confidence and with sensitivity. Please wait until your doctor has given the all-clear or MK Health Hub has confirmed that you can return to your face to face lessons. It may be possible for you to attend an on-line class instead as an alternative (subject to availability). MK Health Hub are NOT able to refund you for any missed classes. 
 
COVID-19 
Should you or any member of your household show ANY symptoms of COVID-19 you MUST NOT attend class for 14 days  (or please follow the up to date Government Guidelines) unless you have had confirmation of a negative test result. Should you or any of your household have symptoms or if you have returned from a country that is on the government quarantine list, you must notify us in writing via Email immediately and refrain from attending class until we can confirm that it is ok to do so. 
 
Symptoms include: 
Fever, Fatigue, New, persistent Dry cough, Difficulty breathing, Sore throat, Loss of smell or taste, Diarrhoea or vomiting. 
By booking onto a MK Health Hub class you are agreeing to the statements below: 
● I understand that, because movement-based health practices may involve prolonged contact or even some close physical contact there may be an elevated risk of disease transmission, including COVID-19. 
● I agree to release MK Health Hub and all its employees / instructors from any and all claims of liability regarding exposure to or contraction of the COVID-19 virus. 
You will be offered an alternative class online via zoom within the same week. 
(NOTE:  Please see our Covid-19 Policy) 
 
ADVERSE WEATHER 
MK Health Hub are under no obligation to refund lessons that may be missed due to local adverse weather. We regret that we are unable to offer a refund or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class. 
 
WITHDRAWAL OF SERVICE 
MK Health Hub may, at their own discretion, withhold the right to refuse entry to a customer to their lessons if it is felt that the customer’s behaviour is unreasonable or threatening. In this event no refund can be given. 
 
VALUABLES & JEWELLERY 
All property left in changing rooms or in any of the studios and all property (including bikes) left in entrance halls, lobbies or outside, is left at your own risk. MK Health Hub cannot accept any responsibility for the loss or damage of any personal possessions. Please bring the minimal personal belongings to class and refrain from bringing big bags or coats. 
 
HEALTH, SAFETY & HYGIENE 
Outer footwear MUST NOT BE worn in any of the Studio. Shoes, bags, coasts and personal belongings must be stored in the shoe racks / baskets / area provided on entry. 
 
Clients MUST wear clean non slip socks to class. Please change into these socks when you remove your outer shoes. 
 
Clients MUST bring with them their own mat and props (including resistance band, pilates soft ball, resistance loops, head cushion) to class. Due to hygiene reasons we will not be able to loan any equipment. 
 
For reasons of hygiene please remember to wash your hands on arrival and use the Hand Sanitiser provided. 
 
FOOD is NOT allowed in any studio at any time. 
 
Please bring a drinks bottle with you to class. 
 
EXCLUSION OF LIABILITY 
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death and personal injury. In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s) or MK Health Hub, all participants take part at their own risk. 
 
DATA PROTECTION and GDPR 
In order to book a class with MK Health Hub, you must register your details at the time of booking. These will include your name, mobile and landline phone numbers, email address, home address, emergency contact details, and any relevant conditions that could affect you whilst in a class. 
 
We will not share this data with any other third party other than those required to process your booking or where we are legally required to do so. All clients are required to complete a Pre-Exercise Screening / Medical Form which your Instructor will have access to in order to ensure that he / she is offering you a class that is safe and effective for you and your body. 
 
You can choose to unsubscribe to marketing emails at any time. Although this is our main way of communicating with our clients and informing you of class changes and updates. 
 
Your name will be displayed on our class registers in order to be used by our teachers to help tailor our classes to the individual needs of our customers. 
 
Changes to terms and conditions 
From time to time we may update these terms and conditions and, in this instance, will notify existing customers who are currently booked onto our courses. 

GET IN TOUCH 

MK Health Hub,  
Cranmore Place, Cranmore Drive,  
Shirley, B90 4RZ 
ENQUIRY FORM 
Please fill in the form below and a member of the team will be in touch soon. 
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